Australian Government Department of Education, Skills and Employment
For policy matters relating to the test including eligibility, please contact and refer to:
ACER Teacher Test Office
For general enquiries regarding test administration matters, please contact:
T: +61 3 9277 5795
The ACER Teacher Test Office remains operational and is following the guidance of the Australian government health authorities regarding the COVID-19 situation to ensure the safety and well-being of everyone. Many of our staff are now working from home. As such, please contact our office by emailing us at email@example.com.
Registered candidates are advised to use the messaging function available via the ACER online candidate account.
For appeals regarding your test results, please refer to: https://teacheredtest.acer.edu.au/results/appeals.
Feedback and complaints
To submit feedback or a complaint to ACER regarding the conduct of the test, please email the teacher test office at firstname.lastname@example.org. Should you choose to remain anonymous or not provide relevant information ACER may not be able to address your feedback or complaint.
- review and respond within a reasonable time
- attempt to address satisfactorily any feedback or resolve any complaint at first contact with the teacher test office.
If that is not possible, ACER may in reviewing your matter:
- seek further information and/or
- escalate your matter within ACER.
In any event, you will be given reasons for the outcome of any review.