Australian Government Department of Education

For policy matters relating to the test including eligibility, please contact and refer to:



ACER Teacher Test Office

For general enquiries regarding test administration matters, please contact:


T: +61 3 9277 5795

Registered candidates are advised to use the messaging function available via the ACER online candidate account.

For appeals regarding your results from sitting the test you are referred to:

Feedback and complaints

To submit feedback or a complaint to ACER regarding the conduct of the test, please email the teacher test office at Should you choose to remain anonymous or not provide relevant information ACER may not be able to address your feedback or complaint.

ACER will:

  • review and respond within a reasonable time
  • attempt to address satisfactorily any feedback or resolve any complaint at first contact with the teacher test office.

If that is not possible, ACER may in reviewing your matter:

  • seek further information and/or
  • escalate your matter within ACER.

In any event, you will be given reasons for the outcome of any review.

If your personal information is collected by ACER as part of reviewing your feedback or complaint it will be handled in accordance with the Privacy Statement and the ACER Privacy Policy, where your rights in respect of your personal information are detailed.