Australian Government Department of Education and Training
For policy matters relating to the test including eligibility, please contact and refer to:
ACER Teacher Test Office
For general enquiries regarding test administration matters, please contact:
T: +61 3 9277 5795
Registered candidates are advised to use the messaging function available via the ACER online candidate account.
For appeals regarding your results from sitting the test you are referred to: https://teacheredtest.acer.edu.au/results/appeals.
Feedback and complaints
To submit feedback or a complaint to ACER regarding the conduct of the test, please email the teacher test office at firstname.lastname@example.org. Should you choose to remain anonymous or not provide relevant information ACER may not be able to address your feedback or complaint.
- review and respond within a reasonable time
- attempt to address satisfactorily any feedback or resolve any complaint at first contact with the teacher test office.
If that is not possible, ACER may in reviewing your matter:
- seek further information and/or
- escalate your matter within ACER.
In any event, you will be given reasons for the outcome of any review.