Thanks for treating our staff with respect

ACER staff aim to treat everyone with courtesy, respect and integrity and to be sensitive to the diverse needs of all our stakeholders. In turn, we expect everyone contacting ACER to offer our staff the same consideration – as workers and as human beings.

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We will do our best to help you in every case, but our staff will not tolerate any rude or aggressive behaviour, including:

verbal abuse
rude or otherwise vulgar expressions or gestures
threatening or offensive behaviour
threats of physical violence or self-harm.

If any caller to ACER engages in such behaviour, staff will warn them clearly that the conversation may be terminated. If the caller continues that behaviour regardless, the call may be transferred to a recorded message indicating they have breached ACER’s protocols.

ACER will respond firmly to any similar emails or social media messages, and we will notify police if anyone visiting ACER offices displays the same behaviour.

Test dates

Registration and test window dates for 2025 are provided below.

Test Window	Registration opens ^	Registration closes ^	Test window dates *
2025 Window 1	8 January 2025	21 January 2025	10 February 2025 - 23 February 2025
2025 Window 2	1 April 2025	14 April 2025	5 May 2025 - 18 May 2025
2025 Window 3	1 July 2025	14 July 2025	4 August 2025 - 17 August 2025
2025 Window 4	23 September 2025	6 October 2025	27 October 2025 - 9 November 2025

^ Registrations open between 10am-12pm on the first day and close at 5pm AEST/AEDT (local Melbourne time) on the last day for all test windows.

* The remote proctoring test period ends 5 days prior to the conclusion of each test window. Please see the remote proctoring test sitting requirements for more information about test scheduling.

Test dates

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