ACER will not enter into appeals against the test results. Please be advised that results are released only after careful calculation and extensive checking.
Requests for re-marking will not be considered. Should you have any query about a particular question on the day of the test, you should alert the test supervisor or online proctor of your concern. Any queries and concerns relating to a testing venue or physical discomfort suffered should be reported to the supervisor on the test day. You should also contact ACER by email as soon as practicable after the test day so the issue can be addressed without delay, and within the test window that you registered for.
For any concerns you have relating to your remote proctoring test session, you should inform ACER by email immediately after your test session at firstname.lastname@example.org. Technical issues experienced during your test session should be resolved during the relevant test window. It is not possible to reschedule remote proctoring session(s) from one test window to a subsequent test window.
It is not possible to give special consideration for impaired performance on the day of the test caused by illness, misadventure or an unexpected personal situation.