Thanks for treating our staff with respect
ACER staff aim to treat everyone with courtesy, respect and integrity and to be sensitive to the diverse needs of all our stakeholders. In turn, we expect everyone contacting ACER to offer our staff the same consideration – as workers and as human beings.
Close this messageWe will do our best to help you in every case, but our staff will not tolerate any rude or aggressive behaviour, including:
If any caller to ACER engages in such behaviour, staff will warn them clearly that the conversation may be terminated. If the caller continues that behaviour regardless, the call may be transferred to a recorded message indicating they have breached ACER’s protocols.
ACER will respond firmly to any similar emails or social media messages, and we will notify police if anyone visiting ACER offices displays the same behaviour.
The Described Proficiency Scale (DPS) for the Literacy and Numeracy Test for Initial Teacher Education Students is a document designed to assist you to prepare for the test and interpret your results’ statements. The DPS includes information on the skills you are required to have to perform below, at or above the test standard.
If an accessible version of the Described Proficiency Scale (DPS) is required, please email ACER at: teacheredtest@acer.org
