Remote proctoring involves sitting the test under live supervision using your own computer in a suitable location with internet connectivity. Please refer to the information on the Register-remote proctoring page, along with the step-by-step guide to remote proctoring and the remote proctoring FAQs.
If you are registered to sit the test by remote proctoring, you should be seated and ready to begin your test at the time you scheduled your test session. You need to login to your ProctorU account at the scheduled test time.
You must have:
- your Admission Ticket (a printed or electronic copy).
- an appropriate photo-bearing Identification document.
- a mirror or similar reflective device to show your proctor what is in front of you.
When you connect to your online proctor, your Admission Ticket and photo ID will be checked and your photo will be taken by the proctor. You will also be asked to use your webcam and mirror or similar reflective device to scan your test room and computer screen to ensure they meet the requirements before you are permitted to start the test. You may be asked to scan your test room and computer screen again during the test session if your online proctor suspects of any act of misconduct.
Please note that pre-test procedures typically take at least 30 minutes to complete, however, they may take longer if you experience technical issues. After the administrative checks have been completed, your proctor will run the ACER online test application on your computer to allow you to sit your test. Please remember to download the application using one of the links provided on the Register-remote proctoring page. Unpermitted programs will be detected by the ACER online test application while you are sitting the test. Your test will be locked and you will not be able to continue the test if such programs are detected. Hence, please ensure any remote controlling software such as TeamViewer and VNC have been disabled or uninstalled on your computer before you sit the test.
You will not be able to sit your test if you do not have the ACER online test application installed on your computer, or if your computer is unable to run the application. On your test day, you will need to provide the relevant username (for the test component you are sitting) found on your Admission Ticket, and your online proctor will key in the password for you.
Test Room and Technical Requirements
Before your scheduled test session, you must ensure your test room is set up to these requirements:
- An appropriate workstation on a stable desk.
- A room that is free from distractions, noise and prohibited materials (no other person including dependent children or animals is permitted in the test room). Proctors may require you to move your sitting position or change to a different room on your test day if they believe your sitting position or test room is not suitable.
- Suitable temperature, lighting and ventilation.
You are advised not to sit the test at public locations such as schools, universities and libraries as the network firewall at these places will likely block your connection to ProctorU, which will prevent you from sitting the test.
You are also advised to eat a meal before your scheduled test session. You will not be allowed to have any hot food or drink, other than bottled water or a clear glass of water on your desk.
The test will be administered under secure test conditions which will be strictly enforced at all times. You will be monitored at all times during the test session and you must follow the instructions of your online proctor as you would a test supervisor in a test centre. Failure to comply with the instructions of the online proctor will be considered as misconduct and your test results may be withheld.
You may use the bathroom during test time and your identity will be verified and your test room scanned again after the break. No additional test time will be given. You will need to ask your online proctor for permission to use the bathroom and this will be recorded in your session report.
During your test session, the following actions may need to be taken by your online proctor to ensure that your test is administered securely and within the test rules:
- Communicate with you via the chat box or audio if there is an issue.
- Ask you to adjust your webcam in order to be able to see your face and what you are doing clearly during the entire test session. If you are planning to use a laptop when you sit the test and the angle of the integrated webcam is not adjustable, you may consider using an external webcam.
- Transfer you to another online proctor or technician.
- Your test session may need to be paused to check your equipment or to resolve a technical issue. In such instances, the test timer may need to be paused depending on the severity of the issue.
- If you act in a manner that is intentionally disruptive, offensive or abusive during your test session or after the test, or if you engage in any of the acts listed as misconduct, the proctor will give you a warning, and they may stop your test session if you repeatedly engage in the behaviour after the warning. In such cases, ProctorU will provide an incident report to ACER. You will also have to contact ACER immediately by email or by using the message function in your ACER candidate account after your test session in order to resolve the matter.
There will be a full record of your test session which will be submitted to ACER.
If you wish to query a particular test question on the day of the test you should alert the online proctor of your concern. Queries will be reviewed by ACER.
Furthermore, if you experience any issues (for example, technical or connection problems) during your test session, you should communicate these to your online proctor immediately so that they may be resolved. It is possible that your test session may need to be rescheduled within the test window. If your online proctor cannot resolve your issues, or for any other queries and concerns you may have regarding your test session, please contact ACER by email on the test day so the issue can be addressed without delay.
If you need to report an issue to ACER regarding your remote proctoring test session, please provide as much information as possible. Your case will be investigated based on the ProctorU test session records, ACER online test logs, and any information provided by you in writing. ACER will take appropriate actions to rectify the issue within the relevant test window.
You are strongly advised to book your test session to occur early in the test window to ensure that there is enough time to reschedule your session, should you experience any genuine misadventure or significant technical problems during your test session.
Once you have made your booking, you will be able to reschedule your test session(s) up to 72 hours before the end of the remote proctoring test window, subject to the available test session appointment times listed on the remote proctoring booking site.
If there are significant and/or unforeseeable technical problems during your test session that cannot be resolved by the online proctor, your session may need to be rescheduled. Your test session must be rescheduled with ProctorU during the test window you registered for. It is not possible to defer or reschedule remote proctoring sessions from one test window to a subsequent test window.
You can also view the remote proctoring FAQs for further support.
ACER will not enter into appeals against test results for test sessions sat by remote proctoring where there has been no incident report or issue raised by ProctorU and/or yourself during the relevant test window.