Refund policy

To the fullest extent permitted at law, except as expressly provided herein, all moneys paid as part of a registration to sit the test in 2019 are non-refundable.

Should you need to cancel your test registration, registration fees for the test will be refunded up to the close of registrations for the test window however, an administration charge of $12 will be deducted for each test component cancelled.

Test Window Refund Deadline
2019 Window 1 5:00pm AEDT Tuesday 29 January 2019
2019 Window 2 5:00pm AEST Thursday 18 April 2019
2019 Window 3 5:00pm AEST Tuesday 16 July 2019
2019 Window 4 5:00pm AEDT Tuesday 22 October 2019

Requests for a refund of the test fee WILL NOT be accepted after the close of registrations for the test window, except as provided at law.

Requests must be submitted online through your account and a confirmation email will be sent to your registered email address if your request has been successfully submitted. The test fee(s) will be refunded to the card used for payment (less applicable administration charges). If you need to cancel your registration for one/both test components, you must tick the relevant option(s) in your account when you submit your refund request.