Refund policy

To the fullest extent permitted at law, except as expressly provided herein, all moneys paid as part of a registration to sit the test in 2020 are non-refundable.

Should you need to cancel your test registration, registration fees for the test will be refunded up to the close of registrations for the test window however, an administration charge of $12 will be deducted for each test component cancelled.

Test Window Refund Deadline
2020 Window 1 5:00pm AEDT Tuesday 28 January 2020
2020 Window 2 5:00pm AEST Monday 27 April 2020
2020 Window 3 5:00pm AEST Monday 20 July 2020
2020 Window 4 5:00pm AEDT Tuesday 13 October 2020

Requests for a refund of the test fee WILL NOT be accepted after the close of registrations for the test window, except as provided at law.

Requests must be submitted online through your account and a confirmation email will be sent to your registered email address if your request has been successfully submitted. The test fee(s) will be refunded to the card used for payment (less applicable administration charges). If you need to cancel your registration for one/both test components, you must tick the relevant option(s) in your account when you submit your refund request.